iKEON Warranty Claim
Our products come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a repair, replacement, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Remediations considered Out-of-Warranty when:
- Your product is no longer covered by the iKEON warranty or by consumer law.
- The issue you are reporting was caused by accidental or intentional damage, improper installation or unauthorised modifications which prevent iKEON from addressing or diagnosing the reported issue.
Customer Information
- First Name
- Last Name
- Phone Number
- Postal Address
- City
- State
- Post Code
- Description
Product Information
Product
Select a product
- DUET (i-Series Power Outlet)
- DUET+ (i-Series Power Outlet)
- SOLO (i-Series Light Switch)
- DUO (i-Series Light Switch)
- TRIO (i-Series Light Switch)
- QUARTET (i-Series Light Switch)
Serial Number
Attachments
The following file(s) must be uploaded.
- Proof of Purchase (Sales receipt)
Upload Instructions
Click the "Upload Proof of Purchase" link below. Then select the desired file to upload. To delete a file, click the 'Delete' link under Action.
| Filename | Size | Action |
|---|---|---|
| bytes | Delete | |
| No files uploaded |
Upload Proof of Purchase
Submission Instructions
Click & Drag the 'Submit' button below to submit your warranty claim. Upon successful submission, a postage label will be created. Download and use the created label to post your product to us.
Submit